Experts by Experience Leading Change

We believe in the power of community, partnership, and shared experience.

• We honour and value expertise by experience, recognising refugees and displaced people as equal partners—not just beneficiaries.
• We foster open dialogue, active listening, and mutual support to strengthen trust and understanding.
• We grow through collaboration, learning from each other, and creating inclusive spaces for reflection and innovation.
• We work in solidarity with refugee-led groups, local organisations, and wider networks to co-create solutions that address real needs and choices.

We treat everyone with dignity, empathy, and care.

• We create respectful and supportive spaces where all individuals feel seen, heard, and valued.
• We recognise and celebrate the contributions of those we work with, including staff, volunteers, and community members.
• Our communication and engagement activities are designed to uplift voices and empower individuals to co-create their own solutions.
• We offer safe and anonymous channels for feedback, ensuring all voices can influence improvement.

We stand for justice and equitable access for all.

• We are committed to the inclusion of all forcibly displaced people—regardless of race, class, gender identity, sexuality, faith, disability, age, or background.
• We recognise and address power imbalances, actively challenging inequality and exclusion.
• Through storytelling and media, we highlight refugee contributions, focusing on strength and agency—not victimhood

We stand with integrity, lead with courage, and act from our core beliefs.

• We are unafraid to speak out against injustice, discrimination, and systems that exclude or harm forcibly displaced people.
• We commit to transparency, accountability, and honest reflection in all our practices and decisions.
• We centre our values in every aspect of our work, staying true to the communities we serve.
• We promote meaningful dialogue between refugees and host communities to break down barriers, foster empathy, and build lasting trust
• We recognise the need to keep listening and acting with authenticity promote dialogues between host community and refugees to foster compassionate understanding and build trust

We build relationships based on dignity, trust, and cultural understanding.

• We embed mutual respect across our policies, leadership, and organisational culture.
• All services are designed and delivered using culturally responsive and trauma-informed approaches.
• Our staff and volunteers are trained to uphold respectful engagement at every stage of their work.
• We reject charity-based models in favour of empowerment, centring refugees as experts by experience.
• We foster dialogue between host and refugee communities to deepen understanding and promote social cohesion.

We embrace innovation, learning, and adaptability.

• We welcome diverse ideas, talents, and approaches to creating meaningful change.
• Our culture is grounded in continuous reflection, learning, and sharing knowledge from lived experience.
• We are action-oriented and focused on generating solutions that are practical, evidence-informed, and community-led